Privacy Policy
Welcome to our website. Protecting your personal data and privacy is of paramount importance to us. This Privacy Policy explains what information we collect, how we use it, and your rights concerning your information in accordance with applicable data protection laws.
What Data We Collect
We may collect and process the following types of personal data from you:
- Personal identification information: such as your name, email address, phone number, and postal address when you voluntarily provide it through forms, registrations, or communications.
- Technical data: including your IP address, browser type, operating system, and browsing behavior on our website, collected through cookies and similar tracking technologies.
- Usage data: details about how you interact with our site, pages visited, time spent, and navigation paths.
How We Use Data
Your data is processed for the following purposes:
- To respond to your inquiries and provide customer support.
- To improve, maintain, and personalize our website and services.
- To send you important updates, notifications, or marketing communications if you have consented to receive them.
- To comply with legal obligations and enforce our terms and conditions.
We do not sell or rent your personal data to third parties.
Cookies
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device that help us recognize you upon return visits and analyze site usage.
You can control or disable cookies through your browser settings; however, this may affect some functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services, including but not limited to our Social/X profile at https://x.com/DeutscheBahn. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to your information is limited to authorized personnel who require it to perform their duties.
User Rights
Subject to applicable law, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You can request the correction of any inaccurate or incomplete data.
- Right to erasure: You may request deletion of your data where applicable.
- Right to restriction: You can request us to limit the processing of your personal data.
- Right to data portability: You may request to receive your personal data in a structured, commonly used format.
- Right to object: You can object to certain processing activities, such as direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the details below. We will process your request in accordance with legal requirements.
Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Phone: +49 170 40040040
- Address: Venloer Straße 121, 50823 Köln, Germany
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.